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How the NSW Energy Switch program will lower electricity bills this winter

June 24, 2019 10:00 am by Upside

In late 2018, the NSW government announced the New South Wales Energy Switch program, and as households around the state start to receive their first electricity bills of the winter, many may find that they have already saved money by taking advantage of the program - or will be driven to see what it could offer.

If you are yet to make the switch, or are unsure about what it entails, be sure to take a moment to learn about this program and how it could lower your electricity bill this winter.

What is the NSW Energy Switch program?

The Service NSW Energy Switch program allows households to view and compare all home energy providers in one simple place, then make the switch to a cheaper program within moments.

This simple and easy switch could save homeowners large sums of money. In fact, during a trial run across five centres around NSW, the average saving per household was $550. In one case, a customer saved more than $1,600 on their power bills.

The announcement was made by Premier Gladys Berejiklian and Minister for Finance, Services and Property Victor Dominello, who said the program was a “game changer”.

Dominell added, “Service NSW will do the heavy lifting for the customer by checking their energy usage, searching the market for available plans and if savings can be found, then we will make the switch for them.”

One study by Service NSW found that as much as 70 per cent of households were paying too much for their electricity, and this was particularly notable for those who had not switched supply companies in more than a year.

How can you make the most of the NSW Energy Switch program?

If you want to make use of the program and see if you stand to make savings on your energy bill, you will need a digital PDF copy of your electricity bill, and a MyServiceNSW Account (the latter is only required if you actually want to change).

Next, head to the NSW Energy Switch program page on the government website.

At the bottom of the page, click on the ‘compare online’ button, upload your electricity bill, and fill out the rest of the fields and follow the prompts to see if any other providers can offer you a better deal.

If you do see a provider with a more financially attractive plan, be sure to inspect it fully before making the change. Once you have reviewed it, simply click ‘confirm selection’.

Next, you will either need to log in to, or sign up for a MyServiceNSW Account. Once you are logged in, you simply need to follow the prompts then hit ‘request switch’.

Your new provider will contact you within a week to confirm the change and ask you to agree to their terms and conditions. There will then be a 10-day cooling off period, and a meter reader from your new provider will visit for an initial read to complete the process.

Another good time to consider switching providers is when you move house. As you make contact with all your utility companies to switch to a new address, make a note to use the Energy Switch program if you’re in the NSW property market so you can move to a new provider at the same time.


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