Frequently Asked Questions

We're an Australian owned and operated fixed fee real estate agency. We provide everything you would expect from a real estate agent, plus much more. We keep our overheads low, so your savings are high.

We have two fixed fee options. Our 'Total Saver' option is a fixed fee of $8,900 with an engagement fee of $2,900 when you sign with us and the rest when you sell. Our 'Upfront Saver' option has a fixed fee of $11,900 with an engagement fee of only $11,000, the rest is paid when you sell. If you decide to sell via auction we pass on the cost of the auctioneer ($400-$700), this additional cost is paid at settlement and varies based on the cost of the auctioneer in your local area. Talk to us or your local agent to find out the cost for your area. No matter which option you choose, you only pay the engagement fee with the rest of the balance only being charged when we successfully sell your home. There's also no hidden costs for marketing or open homes.

We have local agents located throughout Australia, all of which are experienced in selling within their local area. To see if we have an agent in your area search here.

We can charge less because we've made admin and marketing more efficient and we keep costs down by having one central office. Our agents work in the areas where they live, so they have the same networks within the community as any other real estate agent, without the costly shopfront. We pass the cost savings to you so you can make more on the sale of your property.

You can view our sold properties here. And to read what our happy customers have to say, you can read their reviews on Rate My Agent, NSW and ACT here, VIC here and QLD here.

We have agents based in local areas throughout Australia. Each agent works in their home suburb and the surrounding areas. To see if we have an agent in your area search here.

Our agents work in the areas where they live, so they are well and truly local.

The agents we hire have many years of experience. Most have worked for traditional real estate agents in the same suburb before they joined Upside.

The best way to get to know our agents is to read their reviews on Rate My Agent, you can view our NSW/ACT agents here, our VIC agents here, and QLD here. We're proud of the many positive reviews we've already received. They show that when people deal with Upside, they get a great experience and great results.

Yes, all advertising on Domain and Realestate.com.au is included in the cost.

If you decide to sell via auction we pass on the cost of the auctioneer ($400-$700), this additional cost is paid at settlement and varies based on the cost of the auctioneer in your local area. Talk to us or your local agent to find out the cost for your area. We work with Australia's best auctioneers, Cooley Auctions in Sydney, EYS Auctions in Melbourne, Apollo Auctions in Queensland, Auction Advantage in the ACT and top local auctioneers in our other areas.

Your dedicated real estate agent is your local area expert. They, along with their support team, will be with you for every step of the sale process, from your property appraisal to preparing your home for sale. This includes developing advertising materials, running open homes, negotiating with potential buyers and most importantly, the sale. Your service also includes professional photography, brochures and a signboard, along with advertising on Domain, Realestate.com.au and our website Upside.com.au.

Your agent will handle your open inspections on your behalf, just like a traditional agent. It allows us to get a feel for the market and engage with all interested parties on your behalf. Unlike some other fixed fee agents, there is no extra charge for this.

Not at all. We do the majority of the leg work for you. Apart from a signing off on a few steps and signing contracts online, pretty much everything else is taken care of!

Establishing a sale price for a property requires looking at the unique characteristics of your property, market data, and our research into comparable sales. Our local agent will then work with you to decide on a sale price that will be realistic in the current market and, most importantly, is a price that you are comfortable with.

As is the case with all real estate agents, our best marketing tool is happy customers. Great online reviews, vendors telling their friends and family about Upside and homeowners seeing our sales results are the best ways for us to generate new business. On top of this, our agents are well remunerated for driving great results and we even have added incentives for getting great customer reviews.

Each one of our talented agents bring a broad range of experience to Upside. They were selected to join the team based on their proven ability to get results. The best way to get to know our agents is to read their reviews on Rate My Agent, you can view our NSW/ACT agents here, our VIC agents here and QLD here.

We only work with the best in the business. In each city we find the most sought after auctioneers and in more regional areas we work with best local auctioneers. Currently we work with Cooley Auctions in Sydney, EYS Auctions in Melbourne, Apollo Auctions in Queensland, Auction Advantage in the ACT and top local auctioneers in our other areas. Cooley's has grown from conducting 358 auctions in their first year to over a decade later conducting in excess of 6000 auctions annually. Each year Damien Cooley is invited by contestants on Channel 9's The Block to sell their properties. EYS are known for their extensive market knowledge, passion, and enthusiasm. Watch what their clients have to say about their experience with some of the best auctioneers in Melbourne.

Thanks to the growth of realestate.com.au and Domain, the reliance of local agent databases has diminished substantially. The majority of buyers set up their saved searches and alerts on the real estate portals and monitor every new property that goes up for sale. In addition to this, Upside has a database of over 80,000 people active in the property market, made up of both locals and others located around the country. This means our agents and marketing team have a variety of different types of buyers to tap into in addition to the portals in order to get you the best result.

Real estate commission is a percentage of the final sale price, so the more the property sells for, the more you pay. Fixed fee means that no matter how much the property sells for, your fee doesn't change.

On top of saving you thousands (or even tens of thousands) to sell, our fixed fee is just the first step in demonstrating our ambition to be as transparent as possible throughout the entire selling process. By understanding from day one exactly how much money it is going to cost you to sell, it is much easier to budget and plan for that next move. We make sure to be upfront about all of the costs from our first meeting so you know where you stand.

Upside agents are passionate about real estate and love nothing more than celebrating great results with their vendors. For all agents, regardless of whether they are selling for a fixed fee or on a commission, the desire to do a good job and get a great result is the biggest driving factor. Numerous studies have proven that commission is not a motivating factor in getting a better price.

Because our fixed fee feels too good to be true (it isn't) positive reviews, feedback and referrals drive a lot of our business and the best way to achieve this is with great results. On top of all of this our agents are well remunerated for selling your property and for generating great results. Upside agents' bonuses are influenced by your result, so if there's more upside for you, there's more upside for us.

To arrange a free appraisal and find out the market value of your property from an experienced real estate agent click here or call 1800 877 433.

If you pick our 'Total Saver' option, you pay an engagement fee of $2,900 upfront and the balance of $6,000 is payable only when you sell your home. If you decide to sell on our 'Upfront Saver' option, there is an engagement fee of $900 and the balance of $11,000 is payable only when you sell your home. Advertising and open homes are all included in the fixed price. If you decide to sell via auction we pass on the cost of the auctioneer ($400-$700), this additional cost is paid at settlement and varies based on the cost of the auctioneer in your local area. Talk to us or your local agent to find out the cost for your area.

No. If we don't sell your home for you, you aren't required to pay the outstanding balance.

As much as is humanly possible. Outside of which we have a 24/7 support team and online platform to help you with any queries you have during your sales campaign.

Firstly, your agent will arrange a time to meet and provide you with an appraisal, along with an independent valuation. We then arrange for a photographer to come to your home and complete a photoshoot at a time that suits you. Our professional copywriters will also get started on the perfect description of your property. The timeframe for this part of the process mainly depends on your availability. Based on our experience, it's possible to have your property advertised and ready to show within 2 weeks of signing with us.

It's really up to you. Your agent will be available face to face or over the phone, they can update you via email, and there's our online platform gives you a real-time view of buyer interest, enquiries and offers. At the same time, we will send you regular reminders with checklists as well as tips and tricks, to help you prepare your property for open homes, and to keep it looking perfect during those all important showings.

Photography, copywriting, brochures, signboard, and advertising on Domain and Realestate.com.au are all included.

Yes. Once all marketing material has been finalised, you'll be able to review and approve or request any changes.

There are a few differences between the services that we provide compared to other flat fee real estate agents, with Upside:

• You only pay the engagement fee ($2,900 or $900 depending on the option you pick) upfront, you don't have to pay the rest until we sell your property. If for some reason your property isn't sold, then there's no more to pay.
• There's no hidden costs, everything you'd expect from a traditional agent (a dedicated agent to manage all your open inspections, following up with interested buyers, negotiating, dealing with contracts, and settlement, is included in the one fixed fee.
• Unlike some other fixed fee agencies which used to sell in Australia, our agents aren't paid to get listings. Our agents are incentivised to get a great result for you because Upside rewards them only for successful sales. Upside agents' bonuses are influenced by your result, so if there's more upside for you, there's more upside for us.

On average, traditional agents charge a fee of 2.2% of the sale price of your property plus marketing fees. With Upside you'll receive the service you'd expect from a traditional agent (a dedicated agent to manage all your open inspections, following up with interested buyers, negotiating, dealing with contracts, and settlement) for a fixed fee instead ($8,900 or $11,900). We also include essentials that traditional agents charge extra for: photography, copywriting, advertising on Domain and Realestate.com.au, a signboard, brochures, online platform, and 24/7 call centre.

Not necessarily. For all agents, regardless of whether they are selling for a fixed fee or on a commission, the desire to do a good job and get a great result is the biggest driving factor. Numerous studies have proven that commission is not a motivating factor in getting a better price as the small amount of additional money that an agent makes from generating an incremental price increase for your sale is negligible, it is not what motivates them. In fact, if anything it incentivises a quick sale rather than a higher price. Positive reviews, feedback and referrals are a great additional motivator for our agents as they drive a lot of their business and the best way to achieve this is with great results. On top of all of this our agents are well remunerated for selling your property and for generating great results. Upside agents' bonuses are influenced by your result, so if there's more upside for you, there's more upside for us.