Frequently Asked Questions

We’re a brand new Australian owned and operated fixed fee Real Estate Agency. We provide everything you would expect from a real estate agent, plus much more. Our fixed rate is affordable because we keep our overheads low, so your savings are high.

Our fixed fee is $7,500 and an extra $1,000 if you choose to auction your property. You pay an engagement fee of $1,900 when you sign with us, but that’s it. You only pay the balance when we successfully sell your home. There’s also no hidden costs for marketing or open homes.

At Upside, we offer a full agent managed service just as you would expect from regular real estate agencies but for a fraction of the cost. All administration and marketing tasks are completed from a centralised office, keeping the overhead costs to a minimum. We pass these cost savings to you so you can make more of the sale of your property.

You’ll be assigned a real estate agent who specialises in your area. Your dedicated agent and their support team will be with you for every step of the sale process, from your property appraisal to preparing your home for sale. This includes developing advertising materials, running open homes, negotiating with potential buyers and most importantly, the sale. Your package also includes professional photography, brochures and signage, along with advertising on domain.com.au, realestate.com.au and our website www.upside.com.au.

Yes, all advertising is included in the cost.

We charge an additional $1,000 for an auction, so a total of $8,500.

We will handle your open inspections on your behalf just like a traditional agent. It allows us to get a feel for the market and engage with all interested parties on your behalf.

Unlike traditional agencies, our agents are paid a salary. This means that you can count on their negotiation advice to be unbiased. When most traditional agents encourage their vendors to accept an offer it's possible they are doing so because they need the sale to earn an income. We don’t need to sell your home at any cost. We’re determined to ensure we achieve an outstanding result for you.

Unlike other fixed fee or DIY solutions, our agents are also incentivised to get a great result for you because Upside rewards them through bonuses over and above their salary. Upside agents’ bonuses are influenced by your result, so if there’s more upside for you, there’s more upside for us.

Not at all. We do the majority of the leg work for you. Apart from a signing off on a few steps and signing contracts online, pretty much everything else is taken care of!

Firstly, your agent will arrange a time to meet and provide you with an appraisal, along with an independent valuation. We then arrange for a photographer to come to your home and complete a photoshoot at a time that suits you. Our professional copywriters will also get started on the perfect description of your property. The timeframe for this part of the process mainly depends on your availability.

Based on our experience, it’s possible to have your property advertised and ready to show within 2 weeks of signing with us.

Each one of our talented agents bring a broad range of experience to Upside. They were selected to join the team based on their proven ability to get results. They work for a Sales Director who has vast industry experience and a proven track record. They are also really lovely people!

To arrange a free appraisal with an experienced real estate agent click here.

You pay an engagement fee of $1,900 upfront and the balance of $5,600 is payable only when you sell your home. Advertising and open homes are all included in the fixed price. If you choose to sell by auction we charge an additional $1,000, so a total of $8,500.

No. If we don’t sell your home for you, you aren’t required to pay the outstanding balance.

As much as is humanly possible. Outside of which we have a 24/7 support team and unique online platform to help you with any queries you have during your campaign.

Our online platform gives you a real-time view of buyer interest, enquiries and offers. At the same time, we will send you regular reminders with checklists, tips and tricks from our stylists, to help you prepare your property for open homes, and to keep it looking perfect during those all-important showings.

Of course. Once all marketing material has been finalised, you’ll be able to review and approve or request any changes.

All our Agents are mobile and will come to you for any meetings you require, otherwise our headquarters are in Sydney. This is one of the ways we keep our overheads low, so we can make your savings high.